FAQ

1. What materials are your jewellery made from?
Our jewellery is made with carefully selected materials designed for everyday wear. Each product page includes the specific material and finish details.

2. Is your jewellery waterproof?
All of our pieces are designed to be water-resistant and suitable for everyday wear. However, we recommend avoiding prolonged exposure to water, perfumes, lotions, chlorine, and harsh chemicals to keep your jewellery looking its best.

3. Can I wear my jewellery every day?
Absolutely! 💕 Our jewellery is made to be enjoyed. For the longest-lasting shine, we recommend removing it before showering, swimming, exercising, or sleeping.

4. How do I take care of my jewellery?
Keep your jewellery away from moisture, perfumes, lotions, and chemicals. When you're not wearing them, store them somewhere dry and preferably in a separate pouch or jewellery box.

5. How long does delivery take?
Orders are usually dispatched within 1-2 business days and delivered within 3-7 business days, depending on your location.

6. Do you offer customized jewellery?
Yes! 💗 We love making jewellery that feels you. Check out our customization options or contact us if you have a specific idea in mind.

7. Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes may no longer be possible.

8. What if I receive a damaged or incorrect item?
Oh no! 💔 Please contact us within 24 hours of receiving your order with your order number and clear photos of the item. We'll be happy to help make it right.

9. Do you accept returns or exchanges?
We accept returns/exchanges according to our [Return & Exchange Policy]. Please make sure your jewellery meets the eligibility requirements before sending it back.

10. How can I contact you?
We're always happy to help! 💌 Reach us through [Instagram / WhatsApp / Email] and we'll get back to you as soon as possible.

11. Will you contact me to confirm my order?
Yes! 💕 After placing your order, we’ll contact you via WhatsApp or phone call to confirm your order before processing it.