Shipping policy
At Tiora Jewellery, we carefully pack every order to ensure it reaches you safely and beautifully.
Order Confirmation
After placing your order, you will receive an order confirmation email. Before your parcel is dispatched, our team will send you a WhatsApp confirmation message to verify your order. Orders are processed only after confirmation.
Processing Time
- Orders are processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- Major Cities: 2–4 working days
- Other Cities & Remote Areas: 3–6 working days
Delivery times may vary due to courier operations, weather conditions, or public holidays.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout. Any free shipping promotions will also be clearly mentioned on our website.
Order Tracking
Once your order has been dispatched, you will receive your courier tracking details via WhatsApp or email, allowing you to track your parcel.
Delivery Information
Please ensure your shipping address and contact number are accurate. Tiora Jewellery is not responsible for delays caused by incorrect shipping information or courier service disruptions.
If you have any questions regarding your order, feel free to contact us via WhatsApp, Instagram DM, or email. We're always happy to help. 🤍